Frequently Asked Questions
Find answers to common questions about our water ingress detection and restoration services
What causes water ingress in properties?
Water ingress can result from burst pipes, roof leaks, foundation cracks, plumbing failures, flooding, poor drainage, or age-related deterioration of building materials. Early detection prevents costly structural damage.
How does thermal imaging detect leaks?
Thermal imaging cameras detect temperature differences caused by water presence. Wet materials appear differently than dry ones, allowing us to locate hidden leaks without invasive exploration.
How quickly do you respond to emergencies?
We typically arrive on-site within 2-4 hours of your emergency call throughout British Columbia. Our 24/7 response team ensures immediate action to prevent further damage.
Do you work with insurance companies?
Yes, we work directly with insurance companies. We provide detailed documentation, photographs, and expert assessments to support your insurance claims for faster processing.
What is included in water damage restoration?
Our complete restoration includes emergency water extraction, structural drying, dehumidification, mold remediation, sanitization, repair, and rebuilding to pre-damage condition.
How long does restoration typically take?
Timeline varies by damage extent and property type. Most water damage restorations take 3-5 days for drying, with complete restoration taking 1-2 weeks. Commercial projects may take longer.
Can you detect leaks in concrete?
Yes, we use acoustic detection and thermal imaging to locate leaks in concrete slabs, walls, and foundations. This non-destructive approach preserves your property structure.
What should I do immediately after water damage?
Turn off water at the source if safe, evacuate the area, call us immediately at (604) 239-9934, and avoid walking through contaminated water. Document damage with photos for insurance.
Do you serve commercial properties?
Absolutely. We specialize in commercial, industrial, strata, government, and large institutional properties with experience managing complex multi-unit and large-scale projects.
Are you licensed and insured?
Yes, all our technicians are fully licensed, certified, and insured. We maintain professional liability and workers' compensation insurance for complete protection.
Still Have Questions?
Contact our expert team for personalized answers to your specific water ingress or damage concerns.
Call Us Now (604) 239-9934